24/7 Contractor Management & Compliance Platform

FIRM Takes the Guess Work Out of Incident Management

We help executive teams stay aligned with their regional staff through a customized FIRM portal that provides real-time visibility for all incidents at your properties. Every reported incident is managed by an Account Manager who ensures vendor accountability, timely response, and thorough invoice review; all so you can maintain occupancy and improve your tenant relationships.

We help executive teams stay aligned with their regional staff through a customized FIRM portal that provides real-time visibility for all incidents at your properties. Every reported incident is managed by an Incident Manager who ensures vendor accountability, timely response, and thorough invoice review; all so you can maintain occupancy and improve your tenant relationships.

FIRM Improves Organizational Workflows

Benefits
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Make one phone call when an incident occurs

Handle all incidents 24/7/365 by making one quick phone call to your team’s dedicated FIRM incident response line.

Avoid the stress of searching your local area, calling multiple vendors, and having to vet them all out. Simply make the call to FIRM and we’ll take care of the rest, updating your dashboard in real-time every step of the way.

Maximize occupancy and limit down time

The right response early on can help you limit long term damages and restore occupancy as quickly as possible, saving you money and increasing tenant satisfaction.

A team you can rely on

With the FIRM team’s 35+ years of experience and a dedicated FIRM Account Manager, we ensure the correct work is being done, on schedule, and with as little tenant interruption as possible.

When the inevitable issues occur, your FIRM Account Manager manages and oversees the project from start to finish, keeping your dashboard up to date each step of the way.

Vendor accountability

We vet vendors using our thorough, multi-stage vetting process and create a network that covers all properties in your portfolio.

As projects occur over time, we continuously review and oversee them, auditing vendor invoices along the way to ensure the work is done correctly and that it reflects the program’s established pricing.

Regulatory compliance assurance

As a division of Forensic Analytical Consulting Services, Inc. (FACS), our team is made up of experts with the first-hand experience and knowledge needed to ensure compliance with OSHA and local health and safety regulations.

We’ll review your current Operations & Maintenance (O&M) Plan (along with other related policies and procedures) to ensure you’re prepared for a variety of incidents, including emergency situations.

Improve employee retention and satisfaction

It only takes one nightmare project to lose a valuable staff member.

FIRM eliminates the overwhelming additional workload that normally falls on the shoulders of your staff when an emergency incident occurs. Staff members tasked to manage these projects often don’t fully understand the subject matter nor have the time to learn amidst their other responsibilities.

Who We Work For

FIRM provides operational efficiencies. Your FIRM team is focused on helping streamline local, regional, and national projects so that everyone within your organization is aligned.

Working With FIRM

Easily track repairs & costs

The FIRM Dashboard provides a customized and highly visible platform to analyze your numbers, types of incidents as well as the vendors working on the project. Organizations benefit from data that can be easily audited and analyzed by internal teams.

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About Tracking Features

We manage restoration & remediation for you

Your FIRM Account Manager is an experienced industry professional that oversees your projects across all properties. With the assurance that the work is done correctly and efficiently, you and your team have less to worry about.

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about our platform.

Eliminate unnecessary expenditures and decrease your average job time with auditing of invoices

With the industry expertise of the FIRM team on your side, we audit all invoices accrued over a project’s life cycle to ensure the right equipment is used at the right time, charges reflect the negotiated rates set at the program’s launch, and that all jobs run efficiently, reducing costs and tenant displacement time.

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about our process

FIRM Invoice Auditing Saves You Time & Money

We make sure the right equipment is used, at the right time, and that the correct labor charges are applied on your invoices.

We Audit
Invoices For You

Vendor oversight for all projects from start to finish

FIRM is vendor neutral, however, we find and hire the right vendors to do the work and we determine the right course of action to take, making sure the work is done correctly and efficiently.

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about our services

Forecast costs & make data driven capex decisions

We ensure that management and scaling of operations across all of your properties are smooth. FIRM provides data that anyone from the Board, to the CFO, to regional managers, can use to understand trends by property, region, or portfolio-wide.

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about our services

“Over the last 20 years I have worked with the team on dozens of projects & they have always come up with the best solution to help reduce our risk, while respecting our budget & schedule.”

Mike Chihoski Chief Executive Officer, Aristo Properties Group

Our Mission

With our background in environmental health regulations, industrial hygiene, and industry best practices, FIRM provides you peace of mind, streamlined operational processes, happier residents, work/life balance for staff, and the software to turn your data into actionable improvements.

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About Who We Are