“Over the last 20 years I have worked with the (FIRM) team on dozens of projects and they have always come up with the best solution to help reduce our risk, while respecting our budget and schedule.”

Mike Chihoski

Chief Executive Officer

Aristo Properties Group

“I would highly recommend FACS Incident Response Management (FIRM) program to other property management companies because they will manage every incident you have from start to finish. It’s seamless.”

Travis Hartmark

Regional Director, Capital Maintenance Projects

Sequoia Equities

“Since we implemented the FIRM program, we have really gained control of our restoration vendors and costs associated with our incidents. In the first quarter after implementation we saved 32% on labor and almost 20% on equipment charges. FIRM also saved us $5,000 on invoice errors right away. The program provides the checks and balances we need when emergencies take time away from our main priorities.”


Mike McCamish

Director, Property Management

GreenTree Property Management

“Since utilizing the FIRM program we have saved over $ 300,000 in restoration costs and $200,000 vendor invoice errors on an annual basis. The program has also reduced business disruption putting revenue producing rooms back in service faster while enabling our internal teams to focus on their normal duties.” 


Ben Simmons

Project Director 

Extended Stay America

“Since working with the FIRM team on my Nominated accounts we have been able to see marked improvements from vendors. We are able to receive all requested paperwork in a timely and orderly manner. This has sped up the processing time for this portion of the Insured’s claim, which results in funds being received sooner. We wish that FIRM was handling all our Insured’s mitigation needs. Working with the FIRM team has been a pleasure and we are looking forward to working with them for many more events to come.”


William P. Smith, AIC

Executive General Adjuster