FIRM Onboarding Process
FIRM isn’t just another computerized maintenance management system; it’s a highly skilled team of experts who will help you manage emergency incidents. And before the first incident even happens, we assess your current procedures to find and fill any gaps in the response, work with you to find and vet vendors, and train your team on the process and the FIRM Dashboard.
Below is a quick run-down of what the FIRM Onboarding Process looks like.
PHASE 1
- Identify Key Development areas for launching
- Vendors, policies, IH interface, etc
- Perform gap analysis of current policies and procedures
PHASE 2
- Review and approve new emergency response process flow
- Create policy documents for implementation
- Establish local level buy-in for launch region
- Start vendor vetting process: RFP, interviews, pricing negotiations
PHASE 3
- Training – Assigned vendors, client corporate employees, and local level employees
- System & Process Testing dispatching, client/vendor update notifications, dashboard access
- Send resources to community sites (Program guidelines, posters, call script, etc.)
PHASE 4
- Launch test region
- Identify workflow issues and correct
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