ROI Report Summary

FIRM Use Case:

Large affordable housing portfolio saves $175k in 10 months

Goal of Study

This ROI summary quantifies the value FIRM delivered to a large affordable housing portfolio over a ten-month period, tracking verified hard-dollar savings against program cost, demonstrating per-incident cost reduction year over year, and capturing the operational improvements that come with standardized incident management.

$500k

Total Restoration Cost

$233.5k

Verified Savings

$59.1k

FIRM Program Cost

$174,379

ROI

PROGRAM DETAILS

$233.5k Verified Savings

$147,654 – Negotiated Rate Savings
$42,019 – Invoice Audit Savings
$43,805 – Vendor Partner Savings

These cost reductions came from rate negotiations, the elimination of unjustified charges, and vendor goodwill earned through volume and program affiliation.

$1,500 Est. Savings Per Incident

$7,300 – 2024 Average Cost Per Incident
$4,700 – 2025 Average Cost Per Incident
~$2,600 – Estimated Reduction Per Incident

Client is now spending roughly $1,500 less per incident than the prior year, reflecting meaningful cost reduction driven by FIRM’s oversight and standardized process.

OPERATIONAL IMPROVEMENTS (Soft Savings)

Reduced Unit Downtime

- Average time to close incidents: ~10 days total (mitigation, remediation, and restoration).
- FIRM typically saves 2-6 days per incident on average.

Reduced Liability

Through consistent oversight, documented clearance, and proactive vendor accountability, FIRM helps safeguard the client from avoidable claims, compliance issues, and resident-impact risks.

Business Intelligence Gained

- Incident trends
- Average cost by service type
- Completion data across mitigation, remediation, and biohazard categories

Increased Team Capacity & Productivity

- Single-call vendor coordination
- Streamlined corporate approvals
- Faster incident resolution through a national response network

Get the Entire ROI Report

The Summary Shows $233k. The Report Shows How. Get the complete breakdown: incident-by-incident data, real audit findings, and soft savings scenarios — everything behind the number.