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Portfolio Manager Incident Management Platform

FIRM - Immediate Management, Cost Control

Incidents occur everyday. Timely Incident Management does not. Whatever the incident - air quality concerns, leaky pipes, mold outbreaks, biohazards, the FIRM team can assess the issue, work with trusted vendors and restore the property to a satisfactory condition.

Benefits for Portfolio Managers

Make One Phone Call, Not Multiple

One phone call to our FIRM 24/7/365 call center is all you have to do to report an incident. The FIRM team will take care of the rest keeping you well-informed with updates. Instead of calling multiple people, and vetting multiple vendors, simply make one phone call to FIRM.

One Point of Oversight

A FIRM Incident Manager will oversee the project, ensuring that the correct work is being done timely with as little interruption to your tenant.

Vendor Accountability

The FIRM Incident Manager will review and audit all vendor invoices to ensure the work was done right and at the right price.

Regulatory Compliance

The FIRM Incident Manager will work with our internal experts who have the experience and knowledge needed to ensure compliance with OSHA and local regulations.

We Simplify Incident Management

Go Beyond a CMMS

If you’re looking for a maintenance tracking program, we’ve got a better solution for you. With FIRM, you get an Incident Management team. No need to create work orders or track the progress of restoration work yourself – the FIRM our team of experts will assess the incident, determine corrective measures, utilize the right vendors, and oversee the entire project. 

 

Finding Hidden Health Issues

Depending on the incident, there could be potential risk factors which may not be apparent to someone who doesn’t have our team’s expertise with health & safety concerns. That roof leak may seem like an easy fix, but assessing not just the water damage, but also the potential for mold growth or other health issues is a bit more involved. The FIRM team will conduct a full assessment so you can rest assured knowing that every repair and restoration option has been considered.

Use Cases

Area
Solutions

Military Housing

Base operations are stressful enough without also adding incident management to the mix.

With FIRM, you have one point of contact with a team of experts who can assess the damage, look for underlying causes and risks, work with vendors to get repairs done correctly, and review invoices for accuracy before payment is made. Beyond the restoration, the FIRM Dashboard gives you insights into the various incidents that have occurred, where they’ve happened, and the vendors used to repair the property. With this information, you can confidently review vendors, and spot potential problem buildings to keep an eye on.

Office Space

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Infrastructure

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Public Works

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